Our Services
ORO believes in growing with our partners and the best way to do so is to support them with the highest degree of ethics and professionalism.
We have expanded our services over the years and become the most preferred one-stop-solution provider for many established brands.
Impeccable Quality With Affordable Prices
ORO concludes the campaigns by creating positive customer experiences, leading to higher customer satisfaction rates, reduced customer churn and increased revenues.
Campaign
Gift Redemption
Since 2009, ORO has supported leading global brands with gift redemption service.
We take pride in our commitment to provide accurate inventory management, logistic and redemption services.
Consumers enjoy a seamless digital submission and an average redemption waiting time of under 5 minutes handled by our team of professionals.
Campaign
Lucky Draw
The lucky draw campaign is professionally managed and fully compliant with Gambling Control Act.
Clients may opt for a webpage or a WhatsApp submission portal. ORO collects & validate receipts based on campaign criteria. Timely reports are provided to monitor campaign progress.
Winners may opt for physical redemption or delivery.
Gifting
Sampling Goodie Bag
Kitting services are part of our core business. ORO has always been among the top kitting and fulfilment solutions provider for global brands.
We are known for our meticulous kitting process, with excellent inventory management expertise and exceptional attention to FIFO and FEFO practices.
Fulfillment
Last Mile Delivery
Experience peace of mind with doorstep delivery.
Clients can conveniently view real-time delivery status via their accounts.
- Standard domestic delivery (3-5 business days),
- scheduled delivery service available
ORO provides Parcel Liability Coverage of up to $100, with optional higher coverage available.
Courier
Hand Delivered
While contactless deliveries are the new norm, ORO provides an alternative hand-to-hand delivery solution for your premium clients and parcels of high value parcels such as cash vouchers.
Clients can, in real time, view the delivery status, signatures and driver remarks conveniently in client the account.
ORO provides Parcel Liability Coverage of up to $100.00, up to two delivery attempts and optional collection of the last four digit identity number of the receiver.
Storage
Warehousing Logistic
ORO offers full range of warehousing solutions to our clients with a dedicated project manager.
You will be using a specialized WMS to track your inventory status. Storage, inbounding receiving, stuffing, picking, packing and delivery on demand are all made possible by our warehouse team.
Optional air conditioned storage is available.
PUDO
E-Fulfillment
Enabler for livestream
We will manage your backend logistic so you are enabled to focus growing your livestream/ecommerce business.
ORO offers one-stop-solution from storage to inventory management, to pick, pack and finally safely delivers your product to your customer.
PUDO
PUDO
RMA | Pick Up Drop Off
ORO supports SMEs and by offering non-frill PUDO services.
Your customers can pick up and drop off RMA, return parcel or collect parcel at our retail point.
Save the hassle of managing a store and employees by tapping on our PUDO service.
PUDO
Events
Trade Show Support
Our experienced event crew will support managing your gift redemption, inventory management and administrative work during major trade shows and corporate events.
Our partnership with telcos, banks and IT equipment brands over the years equipped our crew with the knowledge and capability to support your events.
Priority
Our clients are our priority
At ORO, we understand the importance of customer experience. Be it a delivery, redemption or a draw, we will always ensure meaningful engagements and ensure a seamless process for you and your consumers.
B. Chen
5.0
Google review
3 thumbs up for Oro. First their call-in service staff who promptly responded within the hour after l left a message. Second, their resolution speed, they did what they promised within the time frame given. Third, their super friendly on site staff that made the redemption process experience a breeze. Thank you all.
Ash Tho
5.0
Google review
I didn’t receive the google voucher after purchase of the Pixel 7 Pro after 2 weeks as stated on the email. Contacted ORO redemption and reply was very prompt, and I got my voucher almost immediately (11 minutes later to be exact). Pretty awesome customer service!
Kenneth Lim
5.0
Google review
The team running the email and WhatsApp channels are very helpful, sincere, and prompt. I had a concern regarding a redemption, reached out to them over whatsapp, and got my problem solved in less than 30 mins. Far better service than what bigger centres/outfits provide.
Have any questions?
Feel free to contact us (+65) 8782 9380
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